In order to provide the accessibility of rail services to persons with reduced mobility (hereinafter – PRM), SJSC “Latvijas dzelzceļš” offers assistance to PRM for boarding the departing train and disembarking from the arriving train at some passenger stations using mobile platforms.
The service is now available at the following stations: Riga, Krustpils, Rezekne, Daugavpils, Jelgava, Saulkrasti, Sigulda, Dubulti, Vaivari, Liepaja.
The assistance is provided free of charge.
The PRM notifies of his/her need for assistance to SJSC “Latvijas dzelzceļš” at least 36 hours before the planned journey by free of charge phone 80021181 or by e-mail. The PRM can apply for the service on working days from 8:00 till 17:00 (on Fridays from 8:00 till 14:30).
In case the PRM applies for assistance electronically, a special application form must be completed and sent by the following e-mail: email@example.com. The application form is available in the attachment section.
The PRM , whose request for assistance is confirmed, has to arrive at the designated station at least 30 minutes before the published departure time.