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Questions about domestic train passenger transportation

Questions about train timetables, changes in them, ticket prices, purchase options and their return, as well as proposals and complaints about domestic train passenger transportation, are handled by carrier JSC "Pasažieru vilciens" under the brand name "Vivi":

 

Questions about cargo transportation and railway infrastructure

Questions about cargo transportation, railway infrastructure, incl. stations, crossings, tracks, etc., as well as questions, proposals and complaints about the services provided by SJSC "Latvijas dzelzceļš":

  • uzzinas@ldz.lv 
  • 24-hour (free of charge) Latvian Railway Customer service center: 8002 1181

 

 

SJSC “Latvijas dzelzceļš”

Postal address: Emīlijas Benjamiņas Street 3, Riga, LV-1547, Latvia

Fax: +(371) 6723 4327

LDz e-mail address for sending electronic documents: info@ldz.lv

 

Company details:

State Joint Stock Company “Latvijas dzelzceļš”

Emīlijas Benjamiņas Street 3, Riga
LV - 1547, Latvia
Reg. No. 40003032065
VAT Reg. No. LV 40003032065
Luminor Bank AB Latvia branch
Code RIKOLV2X
Bank account: LV17RIKO0000080249645
E-mail: info@ldz.lv

 

Contact numbers of the structural units

Latvian Railway Customer service center 

(calling from abroad)

8002 1181

+371 6723 1181

Chairman of the Board +371 6723 4215
Finance Department +371 6723 4774
Technical Management Department +371 6723 4200
Human Resources Department +371 6723 4013
Legal and Administrative Affairs Department +371 6723 4064
International Relations and Protocol +371 6723 4751
Communication and International Relations Department +371 6723 4554
Real Estate Department +371 6723 4486
Public and Corporate Relations Division +371 6723 4567
Secretariat +371 6723 4508
Latvian Railway History Museum +371 6723 2849
Information Technology Department +371 6723 4777
"LDZ CARGO" Ltd. +371 6723 4208
"LDZ ritošā sastāva serviss" Ltd. +371 6723 2853
"LDZ Apsardze" Ltd. +371 2789 5551

 

All the received applications, complaints and other documents are being registered and reviewed. The document handling within LDz complies with the Law on Legal Force of Documents, Electronic Documents Law and other LDz binding legal acts. According to the Law on Legal Force of Documents LDz reviews the documents, which contain the author of the document, the date of the document and the signature.

The reply to the received document is prepared within one month unless LDz binding legal acts set a shorter term. For exceptional cases, if it is necessary to do certain procedures, collect additional information or make research to prepare an answer, a reply is sent within two months upon informing the author of the document about it in writing.

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