Quality policy of SJSC “Latvijas dzelzceļš” Information Technology and Telecommunications Department | Latvijas dzelzceļš

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Quality policy of SJSC “Latvijas dzelzceļš” Information Technology and Telecommunications Department

SJSC “Latvijas dzelzceļš” (LDz) Information Technology and Telecommunications Department (ITP) commits to carry out the following quality policy:

  • to maintain and constantly improve LDz corporate information systems by introducing new information systems and modernizing the existing systems using technologies that allow improving efficiency and safety of information management;
  • to follow LDz information technology and telecommunication management projects’ objectives, indices and meet deadlines;
  • to provide quality services to customers according to agreements, as well as to constantly improve relationships and service quality;
  • to constantly improve the quality management system;
  • to motivate employees to assist in improvement of the ITP processes and its indices.

 

To ensure the implementation of quality policy, the ITP in its operations:

  • has adjusted the ITP quality management system according to international standard ISO 9001 “Quality management systems. Requirements” complying with the regulatory requirements of information technology industry and best practice principles of management;
  • follows the latest developments in information technologies, applies the best practice of the industry and introduces innovations;
  • constantly improves processes by increasing efficiency and service quality;
  • gets to know customers’ wishes and needs, and constantly works to improve customer service;
  • contributes to the ITP employees’ competence enhancement organizing regular training and applying the best practice outside ITP;
  •  awards material and non-material benefits to those employees who have performed their tasks in high quality, contributed to improvement of the ITP management system and achievement of objectives.

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